INFORMATION
Privacy Policy
Last updated: 19 June 2026 · 3 Power Limited trading as Snuggy
We take your privacy seriously. This policy explains what personal information we collect, why we collect it, and how we use it.
1. Who we are
The data controller for your personal information is 3 Power Limited, trading as Snuggy.
You can contact us about anything in this policy at help@snuggy.com.
We are registered with the Information Commissioner's Office (ICO) as a data controller (registration number [ICO REGISTRATION NUMBER]).
2. What information we collect
When you visit our website
We automatically collect device and browsing information including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This is collected through cookies, log files, and similar technologies. More on those in Section 9.
When you place an order
We collect the information you provide at checkout: your name, delivery and billing address, email address, phone number, and payment details. Payment card details are processed securely and are never stored by us directly.
When you create an account
If you register for a Snuggy account, we collect your username, password, and any security details you set up. Please keep your account credentials safe and do not share them with anyone. If you think your account has been compromised, contact us immediately at help@snuggy.com.
When you browse and shop
We collect information about your shopping activity on our site, including items you view, add to your basket, or save to a wishlist. This helps us improve the site and your experience.
When you contact us
If you email us or use our contact form, we will keep a record of that correspondence.
3. How we use your information
To fulfil your order (lawful basis: contract)
- Processing your payment
- Arranging delivery and sending tracking information
- Sending order confirmations and invoices
- Handling returns, refunds, or complaints
To run our business legitimately (lawful basis: legitimate interests)
- Detecting and preventing fraud or security issues
- Improving our website based on how people use it
- Managing our inventory and operations
With your consent (lawful basis: consent)
- Sending you marketing emails about our products and offers, if you have opted in
- Using analytics and advertising cookies (see Section 9)
You can withdraw consent at any time by contacting us or using the unsubscribe link in any marketing email.
4. Who we share your information with
We only share your information with third parties where necessary.
Shopify
Our online store is powered by Shopify Inc. They host our website and process orders on our behalf. You can read Shopify's privacy policy at shopify.com/legal/privacy.
Amazon
We also sell through Amazon. Where you purchase via Amazon, your data is handled under Amazon's privacy policy. Where we receive your details from Amazon to fulfil an order, we use them only for that purpose.
Veeqo
We use Veeqo for order and inventory management. Your order details are shared with Veeqo to help us fulfil and track your order.
We use Google Analytics to understand how visitors use our site. You can opt out at tools.google.com/dlpage/gaoptout. Google's privacy policy is at policies.google.com/privacy.
Email and communications
We use Gmail (Google Workspace) for customer service. Emails you send us are stored within Google's infrastructure.
Marketing platforms
We intend to introduce email marketing and advertising tools in the future. When we do, we will update this policy and ask for your consent before using your data for those purposes.
Legal requirements
We may share your information where required by law or a court order, for example to comply with HMRC requirements or respond to lawful requests from authorities.
We do not sell your personal information to anyone.
5. Reviews and public content
Our site may allow you to post product reviews or other content. Anything you submit to a public area of the site will be visible to other visitors. We do not control who sees publicly posted content or how they use it. Please only share information you are comfortable making public.
6. International transfers
Some of our third-party providers, including Shopify and Google, store and process data outside the UK. Where this happens, we rely on appropriate safeguards such as UK adequacy decisions or UK International Data Transfer Agreements to protect your information.
7. How long we keep your information
We keep your order information for as long as necessary, typically for the duration of any legal obligation such as HMRC tax records which require 6 years. We will not keep it longer than needed.
If you ask us to delete your information, we will do so unless we are legally required to keep it.
8. Security
We take reasonable steps to protect your personal information. However, no system is completely secure and we cannot guarantee the absolute security of your data. We recommend you do not share sensitive information over unsecured channels.
If you have a Snuggy account, please keep your login details safe and do not share them with anyone. Contact us immediately at help@snuggy.com if you think your account has been accessed without your permission.
9. Cookies
What are cookies?
Cookies are small text files placed on your device when you visit a website. They help us recognise your browser, remember your preferences, and understand how people use our site.
Strictly necessary cookies
These are essential for the website to function. They manage your shopping basket, keep you logged in, and handle the checkout process. You cannot opt out of these without the site stopping working.
Analytics cookies
We use Google Analytics to understand how visitors interact with our site, including pages visited, time spent, and how people found us. These cookies only run with your consent.
Advertising and retargeting cookies
We plan to introduce advertising on platforms such as Meta (Facebook/Instagram), TikTok, and Google. When we do, those platforms may set cookies to help us show relevant ads. We will update this policy and ask for your consent before enabling these.
Managing cookies
When you first visit our site, you will see a banner asking for your consent to non-essential cookies. You can change your preferences at any time. You can also control cookies through your browser settings. Visit allaboutcookies.org for guidance.
10. Your rights
As a UK resident, you have the following rights over your personal information:
- Right to access — ask for a copy of the data we hold about you
- Right to correction — ask us to correct inaccurate data
- Right to erasure — ask us to delete your data (subject to legal obligations)
- Right to restrict processing — ask us to limit how we use your data
- Right to object — object to processing based on our legitimate interests
- Right to data portability — request your data in a machine-readable format
- Right to withdraw consent — for any processing based on consent
To exercise any of these rights, contact us at help@snuggy.com. We will respond within one month.
11. Complaints
If you have a concern about how we have handled your personal information, please contact us first at help@snuggy.com and we will do our best to resolve it.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK data protection authority. You can contact the ICO at ico.org.uk or call 0303 123 1113.
12. Changes to this policy
We may update this policy from time to time. When we do, we will post the new version here with an updated date. If there are significant changes, we will let you know by email or a notice on the site.
13. Contact
Questions, requests, or concerns? Email us at help@snuggy.com.
