Delivery Information

Last updated: 19 June 2026 · 3 Power Limited trading as Snuggy

1. Where do we deliver to?

We ship to most countries worldwide. Entering your address at checkout will confirm whether delivery is available to your location.

2. UK delivery

We offer two delivery options for UK orders:

Standard delivery

• 2 to 3 business days
• £4.99, or free on orders over £50

Express delivery

• Next working day if ordered before 2pm
• £7.99, or free on orders over £99

All UK orders are shipped with DPD or Royal Mail. You will receive a fully tracked service with 1 hour delivery time slots and GPS delivery images.

3. International delivery

Shipping costs for international orders are calculated at checkout based on your delivery address.

International orders are shipped with DHL Express. Delivery typically takes 5 to 18 working days depending on your country.

Please make sure to enter your email address and phone number at checkout. You will receive tracking updates by email and SMS once your order has shipped.

Customs and import duties

International orders may be subject to customs duties or import taxes upon arrival in your country. These charges are not included in your order total and are the responsibility of the recipient. We are not responsible for delays caused by customs processing.

4. What if I do not receive my order?

If your tracking shows your order as delivered but you have not received it, please contact us at help@snuggy.com or via our contact form at snuggy.com/pages/contact-us. We will do our best to locate your parcel. In the rare case that an order is confirmed lost, we will investigate with the courier and offer a refund or replacement.

5. Failed deliveries

If a parcel is returned to us due to a failed delivery, we will review the reason before proceeding.

If the delivery failed due to a courier error and the address provided was correct, we will resend the item or offer a full refund at no additional cost.

If the parcel is returned due to an incomplete or incorrect address entered at checkout, multiple missed delivery attempts, refusal of delivery, or failure to collect from a designated pickup point, we reserve the right to deduct the original shipping cost from your refund or charge a redelivery fee. We will always contact you first to confirm how you would like to proceed.

6. Returns

For information on how to return an item, please visit our Returns Policy at snuggy.com/pages/returns.

7. Questions

If you have any questions about delivery, please email us at help@snuggy.com or use the contact form at snuggy.com/pages/contact-us.