Accidental Damage Cover

Last updated: 19 June 2026 · 3 Power Limited trading as Snuggy

Our accidental damage cover gives you peace of mind beyond the standard warranty. If your Snuggy Pod is accidentally damaged during normal use, we will sort it for you.

The key points:

• One cover protects one Snuggy Pod, bought in the same order.
• You must report damage within 30 days of it happening.
• Claims must come from the person who placed the order.
• Each cover allows up to 3 replacement claims.

1. The plans

We offer two accidental damage cover plans:

• 1 year cover at £40.00
• 2 year cover at £45.00

Both plans provide the same level of cover. The only difference is the duration. Cover begins from your delivery date and runs for the period of the plan you purchased.

Cover must be purchased in the same order as the Snuggy Pod it protects. It cannot be added after your order has been placed.

2. One cover per Pod

Each cover plan protects one Snuggy Pod bought in the same order.

• If your order has the same number of covers as Pods, and all covers are the same plan, every Pod in the order is covered.
• If your order has fewer covers than Pods, the cover does not meet our one cover per Pod rule. We will cancel the cover and refund it in full within 14 days of your order, and let you know by email. If we have not cancelled it within that time, the cover stays valid and protects one Pod: the first Pod you claim for.
• If your order has more covers than Pods, a cover with no Pod, or two different plans for the same Pod, you are entitled to a full refund of the extra cover. We will refund it as soon as we identify it, and at any time if you tell us. Where two different plans were bought for one Pod, we keep the longer plan and refund the shorter one.

3. What is covered

Your accidental damage cover protects the Snuggy Pod it applies to (see section 2) against sudden and unexpected accidental damage during normal use, including:

• Torn or ripped canopy from catching on an object
• Cracked or snapped poles from being knocked or dropped
• Broken connectors or pole end sockets from accidental impact
• Zipper failure caused by snagging
• Any other accidental damage that is not the result of a manufacturing defect or the exclusions listed below

Accidents that happen while you are assembling the Pod as instructed are covered.

4. What is not covered

This plan does not cover:

• Manufacturing defects, which are covered under your standard warranty
• Damage caused deliberately, or by using the Pod in a way it is clearly not made for, such as standing, climbing or hanging on the frame
• Damage that was caused by not following the assembly or use instructions
• Damage caused or made worse by continuing to use the product after you noticed damage or a fault, without contacting us first
• Damage caused by pets
• Damage caused by fire, flooding, or water
• Loss or theft of the product
• Normal wear and tear
• Minor cosmetic issues such as loose threads that do not affect how the product functions
• Damage present on delivery, which is covered by our Returns Policy
• Any damage to items other than the Snuggy Pod itself

If you are not sure whether your situation is covered, please contact us before making a claim and we will be happy to advise.

5. How to make a claim

To make a claim, email us at help@snuggy.com with the following:

• Your order number and proof of purchase
• A clear description of how and when the damage occurred
• Photos and a short video clearly showing the damage

You must report damage within 30 days of it happening. We do not accept claims reported later than that. Stop using the damaged part as soon as you notice the damage, because damage made worse by continued use is not covered.

Claims must come from the person who placed the order. You can contact us from a different email address, but we will ask you to confirm your identity before we review a claim, for example by replying from the email used for the order or giving the order number, name and delivery postcode.

Our customer service team will review your claim and respond as soon as possible. We may ask for additional information before approving a claim.

6. What happens if your claim is approved

If your claim is approved, we will send you a replacement product or part. We do not require you to return the damaged item.

Each cover plan allows a maximum of 3 approved replacement claims during its cover period. The following applies to each claim:

• First claim: fully covered by us, no cost to you
• Second claim: we cover the replacement, you pay a £4.99 postage contribution
• Third claim: we cover the replacement, you pay a £4.99 postage contribution

Once 3 replacements have been issued, the plan is considered fulfilled and no further claims can be made.

7. Cancelling your cover

• You can cancel your cover within 14 days of receiving your order and we will refund it in full. If we have already sent a replacement under the cover, we may deduct the value of that replacement from the refund.
• If you return your Snuggy Pod for a refund under our Returns Policy, we will also refund the cover for that Pod, less the value of any replacement already sent under the cover.
• If we replace your Snuggy Pod because it was faulty, your cover continues on the replacement for the rest of the cover period.
• If we refund your Snuggy Pod because it was faulty, we will refund the unused part of your cover, worked out by the time left on the plan.
• Otherwise, the cover is not refundable after 14 days.

To cancel, email help@snuggy.com with your order number.

8. Important terms

• This plan applies only to the person who placed the order, and only to a Snuggy Pod from that order. It cannot be transferred, sold on or moved to another Pod
• This plan applies to products purchased directly from snuggy.com
• This plan is valid for UK customers only
• This plan cannot be renewed once it expires
• This plan runs alongside and does not replace your standard 1 year warranty or your statutory rights under the Consumer Rights Act 2015

9. Your statutory rights

This accidental damage plan is a voluntary, paid-for service and is separate from your legal rights as a consumer. Nothing in this plan limits or affects your statutory rights under UK law.

10. Contact

To make a claim or ask a question about your cover, email us at help@snuggy.com.